Terms of Service
At TIVVEL, we place the highest priority on managing privacy processes and safeguards to safeguard our customers’ personal data and uphold individual privacy rights.
1.0 DEFINITIONS
“Access Information”: Refers to login details such as usernames and passwords for accessing the TIVVEL platform. “Authorized Users”: Individuals or entities using the TIVVEL platform on behalf of and for the benefit of the user. “Content”: Includes text, images, videos, audio, and any other data accessible through TIVVEL. “TIVVEL Applications”: Refers to the software provided by TIVVEL for capturing and playing videos. “TIVVEL Cloud Service”: The internet-based service for video storage, streaming, and chat used in conjunction with TIVVEL Applications and/or Your Applications. “TIVVEL Player”: The embedded video playback application provided by TIVVEL. “TIVVEL Software”: Encompasses TIVVEL Applications and TIVVEL Tools. “TIVVEL Solution”: Includes TIVVEL Cloud Service, TIVVEL Software, Support Services, and all other services and features offered by TIVVEL. “TIVVEL Tools”: Comprises software tools, documentation, APIs, and materials provided to facilitate development and use of TIVVEL, including the TIVVEL Player. “Order”: The agreement specifying the services, subscriptions, and terms, either digitally or physically accepted by the user. “Other Applications”: Refers to user-owned or third-party software, content, or services not provided by TIVVEL but used in conjunction with TIVVEL.
2.0 SUBSCRIPTIONS TO TIVVEL SOLUTION
2.1 Availability: TIVVEL provides access to its services as per the agreed Order, and the user acknowledges that TIVVEL’s availability may change.
2.2 Evaluation Trial: During the Evaluation Trial, any data created or customized will be lost unless a subscription is maintained. The Evaluation Trial is provided “as is” without warranty.
2.3 Consent to Emails: Users agree to receive email communications from TIVVEL related to their subscriptions and services.
2.4 Reservation of Rights: TIVVEL retains all rights to its software and content. No patent licenses are granted.
2.5 Your Content: Users retain all rights to their content.
3.0 USE OF TIVVEL SOLUTION
3.1 Necessary Systems: Users must have the required hardware, software, and connectivity for effective use of TIVVEL. Usage may incur data charges.
3.2 Feedback: Users agree that TIVVEL can use feedback provided for product development without compensation.
3.3 Information: Users consent to TIVVEL collecting anonymized data for service improvement and compliance.
3.4 Unauthorized Use: Users agree not to use TIVVEL in violation of laws, third-party rights, or for competitive purposes.
3.5 Notifications: TIVVEL may notify users of changes via site banners or email.
3.6 Notifications to Us: Users must notify TIVVEL in writing before taking actions contrary to these terms.
3.7 Administration and Moderation: Users are responsible for chat function administration and moderation, complying with applicable legislation.
4.0 SOFTWARE LICENSE
4.1 License Grant: Users are granted a non-transferable license for internal use and development of Your Applications.
4.2 Updates: TIVVEL Software may update automatically. Users must accept updates to continue using TIVVEL.
4.3 Unauthorized Use: Users agree not to copy, distribute, modify, or sublicense TIVVEL Software.
4.4 Ownership: TIVVEL retains all rights to its software and intellectual property.
4.5 Reverse Engineering: Reverse engineering is prohibited except where directly applicable law allows it.
4.6 Open Source: Certain components may be subject to open-source licenses.
4.7 Services Deliverables: TIVVEL retains rights to deliverables provided as part of Support Services.
5.0 ACCESS INFORMATION & CONTENT
5.1 Access Information: Users are responsible for keeping Access Information secure and notifying TIVVEL of any unauthorized use.
5.2 Responsibility for Content: Users are responsible for all content and must back up their data.
5.3 Use of Content: TIVVEL may refuse or delete content that violates terms.
5.4 Propriety of Content: Users agree not to transmit inappropriate or infringing content.
5.5 Account Data: TIVVEL has no responsibility for data loss.
6.0 OTHER APPLICATIONS
6.1 Responsibility: Users are solely responsible for Other Applications.
6.2 Use of Your Content: Other Applications may access user content as needed for interoperability.
7.0 SUPPORT SERVICES
8.0 PAYMENT
8.1 Subscriptions: Users must pay fees as specified in the Order. Payments are non-refundable.
8.2 Orders: All payments must be made according to the terms specified.
8.3 Billing Statement: Users are responsible for retaining billing statements.
8.4 Response to Process: Users must reimburse TIVVEL for expenses related to responding to legal requests.
8.5 Taxes: Users are responsible for all taxes except those based on TIVVEL’s net income.
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